Customer Service Manager Required

Customer Service Manager at Rafiki DTM

Location: Nairobi
Description:

Customer Service Manager at Rafiki DTM in Nairobi – Kenya Jobs, Careers and Vacancies

CUSTOMER SERVICE MANAGER

Job Summary
The job-holder will be responsible for standardizing customer service and experience across the DTM network toensure that the team offers top level, prompt, courteous and efficient service to customers, achieving exhilaratingcustomer experiences.

Key Duties and Responsibilities

• Develop customer service standards and devise ways to measure and monitor the same.
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Implement the standards DTM wide.
• Coordinate with other support departments to ensure facilitation of service delivery and implement growth strategies.
• Analyze relevant data to determine customer service outputs
• Identify and implement strategies to improve quality of service, productivity and profitability
• Co-ordinate and manage customer service projects and initiatives
• Evaluate and performance and management of staff
• Identify and address staff training and coaching needs
• Conduct customer service audits.
• Coordinate the complaint handling process.
• Track customer complaint resolution
• Handle complex and escalated customer service issues
• Monitor accuracy of reporting and data base information

Qualifications

• Bachelor’s degree in a business related field.
• At least 5 years’ experience in handling customer Service at a managerial/supervisory level.
• Good knowledge of Bank Operations and Audit will be an added advantage.

Key Competencies
Personal attributes & skills required in undertaking the role:

• Should be able to foster and imbibe excellent service values to all relevant staff.
• Excellent communication and presentation skills.
• Leadership Skills. Socially Confident – at ease with meeting people, knows what to say and is quick to establish rapport.
• Quick thinker – is able to think on their feet.
• Resilient – emotionally restrained, rarely upset by criticism.
• Optimistic – able to keep spirits up despite setbacks.
• Innovative – generates ideas, shows ingenuity, and thinks up solutions.
• Achievement/ results orientated – Needs to do well, enjoys challenges, and is strongly motivated to achieve impressive results.
• Assertive – will put forward an idea or view despite opposition and without violating rights of others
• Affiliative – shares with and consults others, enjoys working in a collaborative context.

All applicants must apply online to the email hr@rafiki.co.ke closing date is 1st March 2013.

Canvassing will automatically disqualify the candidate.

Only shortlisted candidates will be contacted. “We are an equal opportunity employer”.

Senior Procurement/Inventory Officer Required

Location: Nairobi
Description:

Senior Procurement/Inventory Officer at Kenya Revenue Authority (KRA) in Nairobi – Kenya Jobs, Careers and Vacancies

Kenya Revenue Authority (KRA) is the principal revenue collection agency for the government of the Republic of Kenya. The Authority’s vision is to be the leading revenue Authority in the world, respected for professionalism, integrity and fairness. The Authority is seeking result oriented and self driven individualswith high integrity to fill the following vacant position:

SENIOR PROCUREMENT/INVENTORY OFFICER

Duties and Responsibilities

• Floating and closing of quotations.
• Monitoring of stock levels.
• Coordinating deliveries of goods and services.
• Compiling evaluation and inspection reports.
• Assisting in the preparation of Annual Procurement Plans and budget.
• Preparation of contract documents.
• Any other relevant duties assigned.

Requirements for Appointment

Academic and professional qualifications

• Bachelor’s degree in Business/Commerce/Economics/Procurement & Supplies or related field from a recognized University.
• Advanced Diploma in Supplies Management (CIPS) or its equivalent.
• Membership to a relevant professional body.
• Supervisory skills training.
• Must have at least 3 years experience in a similar position in a comparable organization.

Competencies

• Organizational awareness.
• Good communication and interpersonal skills.
• Problem solving skills.
• Good analytical skills.
• Result oriented.
• Attention to details.
• Must have high standards of integrity.
• Team player.

How to Apply
Applications typed or in own handwriting indicating the position applied for and enclosing detailed curriculum vitae (giving details of your qualifications, experience, current position, and names and addresses of three referees), copies of academic and professional certificates, Tax Compliance Certificate, copies of National Identity Card and testimonials should be sent by post to the undersigned or placed in relevant boxes at Times Tower Building, Nairobi (Ground Floor) so as to be received on or before 7th March, 2013.

A daytime telephone contact and email address should also be provided.

Senior Deputy Commissioner,
Human Resources.
Kenya Revenue Authority.
P.O Box 48240—00100.
Nairobi.

ACCOUNTS ASSISTANT VACANCY

VACANCY 
ACCOUNTS ASSISTANT
The Accountants assistant will perform clerical duties of an accounting
nature in the accounts section
Key Responsibilities
Reporting to the Accountant, specific responsibilities will include;
 Preparation of payment vouchers
 Updating and maintaining cash book, vote book and ledgers
 Petty cash management
 Maintenance of cheque register
 Imprest processing and surrender
 Assisting with internal and external audits
Educational Qualifications
The candidate must have a C.P.A part 11 and K.C.S.E C mean grade
Work Experience, Skills and competence
 Minimum of 3 years experience working in a similar position and have
passed a proficiency test
 Attention to detail and accuracy
 Computer literacy in relevant accounting packages
 Knowledge of and experience in  Public Financial management  at
accounting level
 Knowledge of public procurement rules and regulations
Application Process and Deadline.
Candidates meeting the criteria are invited to submit applications including
a  detailed CV, contacts of three professional referees and copies of
Academic Certificates and testimonials to the address below not later than
21st February 2013.
The Chief Executive Officer
NEPAD Kenya Secretariat
4
th
Floor Liaison House
State House Avenue
P.O. Box 46270-00100
NAIROBI.
Email:     jobs@nepadkenya.org
Only shortlisted candidates will be contacted.